Welcome to the 5 STARS Limousine Connection websites and mobile properties located at www.5starslimo.com and applicable country top-level domains (including sub-domains associated with them), related software applications (sometimes referred to as “apps”), data, SMS, APIs, email, chat and telephone correspondence, buttons, widgets and ads (collectively, all of these items shall be referred to herein as the “ Services”; more generally, the 5 STARS Limousine Connection websites and mobile properties shall hereinafter be referred to herein as “websites”). The Services are offered to you conditioned upon your acceptance of the terms, conditions, and notices set forth below (collectively, this “Agreement”). By accessing or using the Services, you agree to be bound by this Agreement and represent that you have read and understood its terms. Please read this Agreement carefully, as it contains information concerning your legal rights and limitations on these rights, as well as a section regarding applicable law and jurisdiction of disputes. If you do not accept all of these terms and conditions, you are not authorized to use the Services. If you have a 5 STARS Limousine Connection account and wish to terminate this Agreement, you can do so at any time by closing your account and no longer accessing or using the Services.
(I) Use of Services
As a condition of your use of the Services, you warrant that (i) all information supplied by via the Services to 5 STARS Limousine Connection is true, accurate, current and complete, (ii) if you are an Account Holder, you will safeguard your account information and will supervise and be completely responsible for any use of your account by anyone other than you, (iii) you are 13 years of age or older (in some jurisdictions, local laws may have an older age requirement) in order to register for an account, use the Services and contribute to our websites, and (iv) you possess the legal authority to enter into this Agreement and to use the Services, including our websites in accordance with all terms and conditions herein. 5 STARS Limousine Connection does not knowingly collect the information of anyone under the age of 13. We retain the right at our sole discretion to deny anyone access to the Services, at any time and for any reason, including, but not limited to, for violation of this Agreement. By using the Services, including any products or services that facilitate the sharing of Content to or from third-party sites, you understand that you are solely responsible for any information that you share with the 5 STARS Limousine Connection. You may access the Services solely as intended through the provided functionality of the Services and as permitted under this Agreement.
(II) Transfer Rides / Hourly Bookings, Changes to Service
The User can choose between transfer rides and hourly bookings for their Ride Request. If according to the express wishes of the User, or guest, the actual Ride Request requires additional effort compared to the original Ride Request, the SERVICE OPERATOR should carry this out where possible. The extra effort may result in additional charges.
Changes in Travel Arrangements are subject to the availability of the Service operator and can be made by the User, or the guest, even after the conclusion of the contract.
In the case of transfer service (airport/point to point transfer) the price quoted is valid for a start and destination address. An additional fee, according to the current price structure, accrues per stopover on the direct route.
For hourly bookings, the trip must always end in the municipal area of the pickup location. An hourly booking always starts at the pickup time confirmed upon booking.
(III) Vehicle Class / Vehicle Model, Upgrade
The User can choose from different vehicle classes;
-Business Class Sedan
-Business Class SUV or VAN
-First Class Sedan
-Extra Large Van
The vehicle images shown in the online booking are only illustrative examples. These are not connected with any right to a particular vehicle model for the booked vehicle category - regional differences are especially possible.
Subject to availability, an upgrade from the vehicle class "Business Class" to a higher vehicle class (such as " Business Class SUV or VAN "), at no additional cost to the User, may be possible.
(IV) Transport Safety, Consequences
Luggage and Animals
The price given in the Booking Confirmation includes the number of pieces of luggage specified on the booking form. Excess luggage, bulky luggage, or the transportation of animals not stated as an additional comment upon booking could lead to corresponding surcharges; the arrangement fee will also be higher, as stated in the Booking Confirmation (see Paragraph 5 below).
The Service operator reserves the right to refuse the carriage of luggage and/or animals that were not agreed to. This also applies to animals that are not contained in a closed and suitable transport box.
Carriage of Children
The need for safety seats for children should be requested by the User as an additional comment by specifying the number and age of children to be transported as well as the required type of seating.
Passengers and Pieces of Luggage
The maximum number of guests and pieces of luggage specified for a particular vehicle is an estimate based on factors such as size and weight of guests and luggage. These are therefore not binding. The SERVICE OPERATOR can refuse the carriage of guests or luggage if they believe they compromise the space and safety conditions.
Prevention of Carriage
The SERVICE OPERATOR reserves the right to refuse carriage if compelling (for example under applicable laws) requirements under Paragraph (IV) were not at all, or not correctly, communicated by the User as an additional comment.
If due to this, the carriage is not possible, this has no influence on the payment of 5 STARS Limousine Connection through the arrangement agreement with the User for the transportation booked.
(V) Delays
Exceptional situations such as air-traffic controller strikes, extreme weather conditions, etc. can be compensated only to a limited extent, meaning that longer waiting periods or last-minute cancellations must be accepted by Users.
(VI) Cancellations, Changes to Booking, and No-Shows
Cancellations
(a) Transfer Services
For transfer services, cancellation is free of charge if there is more than twenty-four (24hrs) hours left before the agreed pickup time. If there is less than twenty-four (24hrs) before the agreed pickup time, the total price must be paid. A cancellation can only be done by using the cancel feature on our website or by sending an email to cancelleation@5starslimo.com or just a reply to the confirmation email you received at the time of booking.
(b) Hourly Bookings
For hourly bookings, cancellation is free of charge if there are more than seventy-two (72) hours left before the agreed pickup time. If there are seventy-two (72) hours or less before the agreed pickup time, the total price must be paid. A cancellation can only be done by using the cancel feature on our website or by sending an email to cancelleation@5starslimo.com or just a reply to the confirmation email you received at the time of booking.
Changes to Booking
Changes to bookings are generally treated as new bookings. The policy for dealing with cancellations (see Paragraph (VI): (a) and (b) above) therefore apply to the ride originally agreed upon. Compensation claims by 5 STARS Limousine Connection for the originally agreed ride may be made accordingly.
No-Shows without cancellation, Delay to the User
In case of a no-show without cancellation, the User loses their entitlement to carriage over the SERVICE OPERATOR, however, this does not affect the compensation claim of 5 STARS Limousine Connection towards the User.
(a) Transfer Services
A ride is considered a no-show if the User, or guest, has not shown up without cancellation within 30 minutes after the agreed pickup time at the agreed pickup location. If a customer does not show up, the ride must be paid for in full, whereas possible surcharges for waiting time do not apply.
For airport or train station (only long-distance train stations) pickups the ride is considered a no-show when the User, or passenger, has not shown up without cancellation within 60 minutes after the agreed pickup time at the agreed pickup location, at which flight and train delays or earlier flights and trains lead to a deferral of the scheduled pickup time by the planned period of time between the planned arrival time and the original pickup time. If a customer does not show up, the ride must be paid for in full, whereas possible surcharges for waiting time do not apply.
From this rule, situations are excluded in which the SERVICE OPERATOR and the guest have agreed on a later pickup time by phone. Generally, the passenger is not entitled to change the pickup time.
(b) Hourly Bookings
A ride is considered a no-show if the User, or passenger, has not shown up without cancellation after the expiration of the hours booked after the agreed pickup time at the agreed pickup location. If a customer does not show up, the ride must be paid for in full.
For airport or train station (only long-distance train stations) pickups the ride is considered a no-show when the User, or passenger, has not shown up without cancellation after the expiration of the hours booked after the agreed pickup time at the agreed pickup location, at which flight and train delays or earlier flights and trains lead to a deferral of the scheduled pickup time by the planned period of time between the planned arrival time and the original pickup time. If a customer does not show up, the ride must be paid for in full.
From this rule, situations are excluded in which the SERVICE OPERATOR and the guest have agreed on a later pickup time by phone. An hourly booking always starts at the pickup time confirmed upon booking. Generally, the passenger is not entitled to change the pickup time.
Behavior in the Vehicle
The following behavioral standards apply to the User when traveling with the SERVICE OPERATOR:
During the entirety of the ride, all guests must follow the regulations which apply to the relevant Road Traffic Act, especially the seatbelt regulations. Any instructions given by the SERVICE OPERATOR must be followed. It is the responsibility of the SERVICE OPERATOR to ensure a safe ride. It is therefore prohibited for guests to open the doors while driving, throw any objects from the vehicle, and/or stick body parts out of or shout from the vehicle. If the User wishes to use any of the devices or facilities in the vehicle, a brief instruction is required from the SERVICE OPERATOR.
Smoking is prohibited in the guest part of the vehicle. If the User, or guest, ignores this, they are liable to pay not only the cost for the cleaning of the vehicle but also compensate for the loss of business due to the downtime of the vehicle.